Friday, August 28, 2015

A positive eBay review

eBay can be a lot like going to restaurants. Most of my eBay transactions go perfectly smoothly, so there is no need to write about that portion of it. Similar to when you go to a restaurant and get good service, you aren't inclined to write a review. Good service is expected.

But when something bad occurs, release the hounds! Off to Yelp or some other site to let everyone in the world know about it.
I'm as guilty as anyone. Just a few weeks ago, I had an exchange with a nincompoop on eBay and shared the experience with all of you.
Well, I'd like to post a positive review of an eBay seller who was a pleasure to deal with.
A while back, I won a Ryan Nassib autographed card (above). While I don't really collect football, and I'm not a Giants fan, I keep waiting for him to get a shot to play. He was fairly highly-touted coming out of Syracuse, and many expected him to go in the first round of the NFL Draft. He slipped a bit and fell to the Giants to serve as Eli Manning's backup. Not ideal. Had he gone to Buffalo like originally expected, he may be starting for them right now. But now he sits. And waits.
Figuring that at some point he'll get his shot, whether Eli gets hurt or just stinks up the joint, I decided to pounce on an auto. It was a couple days before I moved, so I gave my new address when checking out.
I waited and waited but no card showed up.
The seller did provide a tracking number, and everything went perfectly until it reached my local post-office, then all tracking updates stopped for 13 or 14 days. I checked with the post office and they had no idea. It had vanished.
The seller was most helpful. He thought it was unusual too. He even opened up a ticket with the USPS and had a few email exchanges with my local post office. Ultimately, he gave me my money back after we decided the card was just lost somewhere in space. You know, this is Northern NJ. Maybe it "fell off the truck."
Then, randomly, it showed up in my mailbox a couple of days ago. The envelope was perfect, no wear or tear. So odd. Maybe there was just a stack of mail that never got delivered or it was lost on a truck.
I reached out to the seller and let him know it arrived, and offered to re-send a payment. He told me not to worry about it.
He was a pleasure to deal with, and I appreciated the reminder that good customer service does exist, even on eBay.


  1. I've had a lot of good eBay experiences, some ok ones, and a few lousy ones. Luckily the good far outweigh the bad, which mostly are due to poor packaging.

  2. That's awesome. I'm dealing with something similar right now. Card shows on tracking as having arrived at my p.o. and being out for delivery, but nothing in the last week. Tracking now shows as "status not updated" and it's probably somewhere in the p.o. itself. They even said it never made it to the carrier.

  3. It's always nice to hear a positive eBay story. I treat eBay and restaurants a lot differently. You're absolutely right... I expect great customer service from both. The difference is... when I receive it on eBay, I rarely do anything about it. In fact, I can't think of the last time I searched a specific seller's items because they offered great customer service. On the flipside... if a restaurant has great customer service and delicious food... I'll go back.

  4. Blasphemy!

    Not really, most sellers are okay/decent/good/great ;). Congrats.